Shaver Katherine H, Lacey Linda M
North Carolina Center for Nursing, Raleigh, 27601, USA.
J Nurs Adm. 2003 Mar;33(3):166-72. doi: 10.1097/00005110-200303000-00008.
Just as customer satisfaction is the key to retaining customers, satisfaction with job and career choices are important for keeping staff nurses on the job. The roles of employment setting, job commitment, tenure, years until retirement, short staffing, and patient load in predicting satisfaction were assessed for RN and LPN staff nurses. Results show that when RNs and LPNs feel short staffing interferes with their ability to meet patient care needs, they are also less satisfied with both their job and their career. In order not to exacerbate the current nursing shortage, employers must find ways to ensure adequate staffing to keep staff nurses satisfied and on the job.
正如客户满意度是留住客户的关键一样,对工作和职业选择的满意度对于留住在职护士也很重要。研究评估了就业环境、工作承诺、任期、退休前剩余年限、人员短缺和患者负荷等因素对注册护士(RN)和执照职业护士(LPN)在职满意度的预测作用。结果表明,当注册护士和执照职业护士感到人员短缺妨碍了他们满足患者护理需求的能力时,他们对工作和职业的满意度也会降低。为了不加剧当前的护士短缺状况,雇主必须找到方法确保有足够的人员配备,以使在职护士保持满意并继续留任。