Leddy Kelly M, Kaldenberg Dennis O, Becker Boris W
Department of Research Operations and Services, Press Ganey Associates, Inc., South Bend, Ind., USA.
J Ambul Care Manage. 2003 Apr-Jun;26(2):138-49. doi: 10.1097/00004479-200304000-00006.
Timeliness, one of the Institute of Medicine's six aims for improving the quality of health care, is an important yet understudied aspect of health care. It has been well documented as a factor influencing satisfaction in many other service industries but not as frequently in health care, especially outside of the emergency department. This article examines current trends with wait times and their effect on overall satisfaction with care in physician's offices and outpatient test and treatment facilities offering both analysis of the current situation and recommendations for improvement in the future.
及时性是医学研究所提出的改善医疗质量的六大目标之一，是医疗保健中一个重要但研究不足的方面。在许多其他服务行业中，它已被充分证明是影响满意度的一个因素，但在医疗保健领域，尤其是在急诊科之外，却并非如此常见。本文探讨了当前等待时间的趋势及其对医生办公室以及门诊检查和治疗设施中整体护理满意度的影响，既分析了现状，又提出了未来改进的建议。
