Thompson Jon M
Health Services Administration Program, Department of Health Science, James Madison University, Harrisonburg, VA, USA.
Manag Care Q. 2003 Spring;11(2):12-21.
Quality within managed care plans continues to be a contentious issue. This article reports on a case study undertaken to identify the importance of health plan quality attributes to three key stakeholder groups affiliated with a single plan: employers, physicians, and consumers. Findings from a representative survey of these three stakeholder groups indicate that they value different attributes, and suggest that plans must be responsive to these varying perceptions of quality.
管理式医疗计划中的质量问题仍然是一个有争议的话题。本文报道了一项案例研究，该研究旨在确定健康计划质量属性对隶属于单一计划的三个关键利益相关者群体（雇主、医生和消费者）的重要性。对这三个利益相关者群体进行的代表性调查结果表明，他们看重不同的属性，并表明计划必须回应这些对质量的不同认知。
