Pettersen B, Mordal T L
Avdeling for Samfunnsmedisin, Statens Institutt for Folkehelse, Oslo.
Tidsskr Nor Laegeforen. 1992 Nov 30;112(29):3679-81.
In this article we discuss the handling of complaints from consumers of primary health care. We present data from municipalities on the frequency of complaints and the ways of handling them. In primary health care complaints are not handled systematically, and are seldom referred to in internal meetings. We conclude that complaints and other reactions from consumers should be used in quality control in primary health care.
在本文中，我们讨论了初级卫生保健消费者投诉的处理问题。我们展示了来自各市关于投诉频率及处理方式的数据。在初级卫生保健中，投诉并未得到系统处理，且在内部会议中很少被提及。我们得出结论，消费者的投诉及其他反馈应被用于初级卫生保健的质量控制。
