Siegel Carole, Haugland Gary, Chambers Ethel Davis
New York State Office of Mental Health, Statistical Sciences & Epidemiology Division, The Nathan S. Kline Institute for Psychiatric Research, Orangeburg, New York 10962, USA.
Adm Policy Ment Health. 2003 Nov;31(2):141-70. doi: 10.1023/b:apih.0000003019.97009.15.
A project is described in which performance measures of cultural competency in behavioral health care were selected and benchmarked. Input from an Expert Panel representing the four major ethnic and racial groups in the U.S. and persons with extensive experience in implementing cultural competency in health care, along with survey data from 21 sites were used in the process. Measures and benchmarks are made specific to organizations that administrate care networks, and to service entities that deliver care. Measures were selected to parallel an implementation process, and benchmarks were set at "gold standard" levels.
本文描述了一个项目，其中选择了行为健康护理中文化能力的绩效指标并进行了基准测试。该过程使用了代表美国四大主要族裔和种族群体的专家小组的意见，以及在医疗保健领域实施文化能力方面具有丰富经验的人员的意见，同时还使用了来自21个地点的调查数据。针对管理护理网络的组织以及提供护理的服务实体，制定了具体的指标和基准。选择的指标与实施过程相匹配，基准设定为“黄金标准”水平。
