Fujimori Maiko, Oba Akira, Koike Makiko, Okamura Masako, Akizuki Nobuya, Kamiya Masae, Akechi Tatsuo, Sakano Yuji, Uchitomi Yosuke
Graduate School of Human Sciences, Waseda University, Japan.
J Cancer Educ. 2003 Winter;18(4):194-201. doi: 10.1207/s15430154jce1804_6.
Despite significant communication gaps between patients and physicians, there has been little effort to initiate and evaluate teaching programs. We investigated whether a communication skills training (CST) could be effectively conducted for Japanese oncologists.
Fifty-eight oncologists participated in the CST. We evaluated the program by measuring participant-rated confidence for communication with patients, burnout, and satisfaction of participants.
Immediately and at 3 months after CST, confidence in communication increased significantly compared with before. The providers' emotional-exhaustion 3 months after the workshop, however, worsened. The participants' satisfaction level with the program was high.
The CST is feasible for Japanese oncologists, but it needs to be modified to reduce emotional-exhaustion.
尽管患者与医生之间存在明显的沟通障碍，但启动并评估教学项目的努力却很少。我们调查了是否能有效地为日本肿瘤学家开展沟通技能培训（CST）。
58名肿瘤学家参加了CST。我们通过测量参与者对与患者沟通的自信程度、职业倦怠以及参与者的满意度来评估该项目。
在CST之后即刻以及3个月时，与之前相比，沟通自信显著增强。然而，在研讨会3个月后，提供者的情绪耗竭情况恶化。参与者对该项目的满意度较高。
CST对日本肿瘤学家是可行的，但需要进行改进以减少情绪耗竭。
