Gasquet I, Villeminot S, Dos Santos C, Vallet O, Verdier A, Kovess V, Hardy-Baylé M C, Falissard B
Département de santé publique, Hôpital Paul-Brousse, 12, avenue Paul-Vaillant-Couturier, F-94804 Villejuif.
Sante Publique. 2003 Dec;15(4):383-402.
Two questionnaires measuring satisfaction of the population with regard to health care offer were constructed from measures validated in the USA (the Consumer Satisfaction Survey Questionnaire or CSS, and the Visit-Specific Satisfaction questionnaire, the VSQ). This work was comprised two stages: i) translation and cultural adaptation of the American instrument to the French health care context, implicating 6 translators, users and experts; and ii) a telephone survey in the general population (n = 706) to test the psychometric qualities of the French instrument (content and internal validity). The French version, the CSS-VF comprises 9 scales: access to primary care, access to secondary care, scope for choice, health cover, communication with and competence of GPs, communication with specialists, competence of specialists, human qualities of practitioners and overall satisfaction. The VSQ-VF, which measures satisfaction with the last medical consultation is unidimensional. The results of the psychometric analyses are good overall, and endorse the use of these scales in assessment studies.
两份衡量民众对医疗保健服务满意度的调查问卷是根据在美国验证过的量表编制而成（消费者满意度调查问卷或CSS，以及特定就诊满意度调查问卷VSQ）。这项工作包括两个阶段：i）将美国的量表翻译并进行文化调适，以适应法国的医疗保健环境，涉及6名翻译人员、用户和专家；ii）对普通人群（n = 706）进行电话调查，以测试法语量表的心理测量学特性（内容和内部效度）。法语版的CSS-VF包括9个量表：初级保健的可及性、二级保健的可及性、选择范围、医保覆盖、与全科医生的沟通及能力、与专科医生的沟通、专科医生的能力、从业者的人文素质以及总体满意度。衡量对上次医疗咨询满意度的VSQ-VF是单维的。心理测量分析的结果总体良好，支持在评估研究中使用这些量表。
