Oetjen Dawn, Fottler Myron D, Unruh Lynn
Department of Health Professions, College of Health and Public Affairs, HPA 2, Room 214, Orlando, FL 32816, USA.
Health Mark Q. 2003;20(3):55-79. doi: 10.1300/j026v20n03_05.
This study seeks to identify the impact of information on employees' health plan selection decision-making. Surveys were administered to 1,722 Federal employees working in the Department of Health and Human Services (DHHS) enrolled in the Federal Employees Health Benefits Program (FEHBP). This study focuses on the enrollees' access to and use of three types of health plan information: print information issued by the Federal government (in particular, The Guide to Federal Employees Health Benefit Plans), print information issued by the health plans, and web-based information. Literature from health plans was utilized to a greater degree than The Guide. Web-based information was the least accessed and used. Major positive predictors of the use of health plan information from any source were: race, time in Federal employment, whether the employee was considering a plan change, employees with less time in current plan, employees who search for information to make decisions, and spouses' health status. Younger and more-educated employees were more likely to access web-based information. Implications for management, policy, and future research are discussed.
本研究旨在确定信息对员工健康计划选择决策的影响。对1722名在卫生与公众服务部（DHHS）工作并参加联邦雇员健康福利计划（FEHBP）的联邦雇员进行了调查。本研究重点关注参保人对三种类型健康计划信息的获取和使用：联邦政府发布的印刷信息（特别是《联邦雇员健康福利计划指南》）、健康计划发布的印刷信息以及基于网络的信息。与《指南》相比，健康计划的文献资料得到了更大程度的利用。基于网络的信息获取和使用最少。使用任何来源的健康计划信息的主要积极预测因素包括：种族、联邦工作年限、员工是否在考虑更换计划、当前计划参保时间较短的员工、为做出决策而搜索信息的员工以及配偶的健康状况。年龄较小且受教育程度较高的员工更有可能获取基于网络的信息。文中还讨论了对管理、政策及未来研究的启示。
