Zeng Qing T, Kogan Sandra, Plovnick Robert M, Crowell Jonathan, Lacroix Eve-Marie, Greenes Robert A
Department of Radiology, Decision Systems Group, Thorn 309, Brigham and Women's Hospital, Harvard Medical School, 75 Francis Street, Boston, MA 02115, USA.
Int J Med Inform. 2004 Feb;73(1):45-55. doi: 10.1016/j.ijmedinf.2003.12.015.
Several studies have found that consumers report a high level of satisfaction with the Internet as a health information resource. Belied by this positive attitude, however, are other studies reporting that consumers were often unsuccessful in searching for health information. In this paper, we present an interview and observation study in which we asked health consumers to search for health information on the Internet after first stating their search goals. Upon the conclusion of the session they were asked to evaluate their searches. We found that many consumers were unable to find satisfactory information when performing a specific query, while in general the group viewed health information retrieval (HIR) on the Internet in a positive light. We analyzed the observed search sessions to determine what factors accounted for the failure of specific searches and positive attitudes, and also discussed potential informatics solutions.
多项研究发现，消费者报告称对互联网作为健康信息资源的满意度很高。然而，与这种积极态度相悖的是，其他研究报告称消费者在搜索健康信息时往往并不成功。在本文中，我们呈现了一项访谈和观察研究，在该研究中，我们首先让健康消费者陈述其搜索目标，然后让他们在互联网上搜索健康信息。在会话结束时，要求他们对自己的搜索进行评估。我们发现，许多消费者在执行特定查询时无法找到满意的信息，而总体而言，该群体对互联网上的健康信息检索（HIR）持积极态度。我们分析了观察到的搜索会话，以确定导致特定搜索失败和积极态度的因素，并且还讨论了潜在的信息学解决方案。
