Friedman Ray, Anderson Cameron, Brett Jeanne, Olekalns Mara, Goates Nathan, Lisco Cara Cherry
Owen Graduate School of Management, Vanderbilt University, Nashville, TN 37203, USA.
J Appl Psychol. 2004 Apr;89(2):369-76. doi: 10.1037/0021-9010.89.2.369.
Scholars have argued that anger expressed by participants in mediation is counterproductive; yet, there is also reason to believe that expressions of anger can be productive. The authors tested these competing theories of emotion by using data from online mediation. Results show that expression of anger lowers the resolution rate in mediation and that this effect occurs in part because expressing anger generates an angry response by the other party. However, when respondents are especially vulnerable, expressions of anger by the filer do not hinder settlement. The authors also examined precursors to anger, such as value of dispute and reputation, and the degree to which a focus on dispute resolution is reciprocated.
学者们认为，调解参与者表达愤怒会适得其反；然而，也有理由相信愤怒的表达可能会产生积极效果。作者通过使用在线调解的数据对这些相互矛盾的情绪理论进行了测试。结果表明，愤怒的表达会降低调解的成功率，这种影响部分是因为表达愤怒会引发对方愤怒的回应。然而，当受访者特别脆弱时，提交方表达愤怒并不会阻碍和解。作者还研究了愤怒的先兆，如争议的价值和声誉，以及专注于争端解决得到回应的程度。
