Lussier Robert N
Israel Programs, Springfield College, Springfield, Massachusetts, USA.
Clin Leadersh Manag Rev. 2004 Mar-Apr;18(2):117-9.
Human resources managers have reported increased violence (1) stating it can happen anywhere (2). One million workers are assaulted each year (3), and in some years more than 1,000 workers have been killed (4). Almost 25% of workplace violence incidences occur in the health-care industry (5). Women commit nearly one fourth of all threats or attacks (6). Have you ever gotten angry at work? Have you ever had to deal with an angry patient or coworker? Has there been any violence where you work? The key to preventing workplace violence is to deal with anger and recognize and handle suspicious behavior before it turns violent.
人力资源经理报告称工作场所暴力事件有所增加，称其可能发生在任何地方。每年有100万工人遭到袭击，有些年份有超过1000名工人遇害。近25%的工作场所暴力事件发生在医疗保健行业。女性实施了近四分之一的威胁或攻击行为。你在工作中曾生气过吗？你曾不得不应对愤怒的患者或同事吗？你工作的地方发生过暴力事件吗？预防工作场所暴力的关键在于应对愤怒情绪，在可疑行为演变成暴力行为之前识别并加以处理。
