护士与愤怒患者沟通能力量表的编制及心理测量学特性评价。
Development of the nurse's communication ability with angry patients scale and evaluation of its psychometric properties.
机构信息
Teaching and Research Section of Clinical Nursing, Xiangya Hospital of Central South University, Changsha, Hunan, China.
Clinical Nursing Research Center, Xiangya Hospital of Central South University, Changsha, Hunan, China.
出版信息
J Adv Nurs. 2021 Jun;77(6):2700-2708. doi: 10.1111/jan.14788. Epub 2021 Feb 25.
AIMS
To develop the Nurse's Communication Ability with Angry Patients Scale (NCAAPS) and evaluate its psychometric properties.
DESIGN
An instrument development and validation study.
METHODS
The survey was administered to 501 nurses from different emergency departments in China between 2 August 2019 and 3 October 2019. Data from 456 completed questionnaires were analysed to identify the factor structure of the NCAAPS.
RESULTS
The content validity index was satisfactory. Four factors were included and 71.25% of the total variance was explained by 19 items in NCAAPS. Confirmatory factor analysis supported the four-factor structure. Cronbach's α coefficient was 0.96 for the overall scale and 0.81-0.92 for its subscales. Test-retest reliability was 0.740.
CONCLUSION
We consider the NCAAPS to be a useful tool for measuring the ability of nurses to communicate with angry patients.
IMPACT
It is anticipated that this new scale will help educators to identify specific areas of deficiency that could be targeted with training to improve the ability of nursing staff to communicate with angry patients.
目的
开发护士与愤怒患者沟通能力量表（NCAAPS）并评估其心理测量学特性。
设计
仪器开发和验证研究。
方法
该调查于 2019 年 8 月 2 日至 10 月 3 日期间在中国不同急诊科的 501 名护士中进行。对 456 份完整问卷的数据进行分析，以确定 NCAAPS 的因子结构。
结果
内容效度指数令人满意。包括 4 个因子，NCAAPS 的 19 个项目解释了总方差的 71.25%。验证性因子分析支持四因素结构。总量表的克朗巴赫 α 系数为 0.96，各分量表的克朗巴赫 α 系数为 0.81-0.92。重测信度为 0.740。
结论
我们认为 NCAAPS 是衡量护士与愤怒患者沟通能力的有用工具。
影响
预计这个新量表将帮助教育工作者确定特定的不足之处，可以通过培训来提高护理人员与愤怒患者沟通的能力。
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