Glomb Theresa M, Kammeyer-Mueller John D, Rotundo Maria
Department of Human Resources and Industrial Relations, Carlson School of Management, University of Minnesota, Minneapolis 55455, USA.
J Appl Psychol. 2004 Aug;89(4):700-14. doi: 10.1037/0021-9010.89.4.700.
The concept of emotional labor demands and their effects on workers has received considerable attention in recent years, with most studies concentrating on stress, burnout, satisfaction, or other affective outcomes. This study extends the literature by examining the relationship between emotional labor demands and wages at the occupational level. Theories describing the expected effects of job demands and working conditions on wages are described. Results suggest that higher levels of emotional labor demands are associated with lower wage rates for jobs low in cognitive demands and with higher wage rates for jobs high in cognitive demands. Implications of these findings are discussed.
近年来，情绪劳动要求的概念及其对员工的影响受到了相当多的关注，大多数研究集中在压力、倦怠、满意度或其他情感结果上。本研究通过考察职业层面情绪劳动要求与工资之间的关系，对该文献进行了拓展。文中描述了有关工作要求和工作条件对工资预期影响的理论。结果表明，对于认知要求较低的工作，较高水平的情绪劳动要求与较低的工资率相关；而对于认知要求较高的工作，较高水平的情绪劳动要求与较高的工资率相关。文中讨论了这些研究结果的意义。
