Gilbert Dorothy Ann
School of Nursing, University of Massachusetts, Amherst, MA 01003, USA.
Res Nurs Health. 2004 Dec;27(6):447-57. doi: 10.1002/nur.20043.
The purpose of this analysis was to examine whether nurses' listening behavior, especially the coordination of their nonverbal involvement activities with those of their patients, communicates information about patient-nurse relationships. Participants were 126 college women who responded to a 30-item instrument measuring relational information that was communicated to them by nurses' behavior in videotaped segments of interactions between a patient/actress and 12 nurses. Participants' responses to two consecutive interaction segments were selected for this analysis. The research team coded the patient's and nurses' listening activities, and they calculated coordination and activity rates for all interaction segments. Multiple regression analysis revealed that nurses' verbal listening activities, such as reflection, their nonverbal involvement activities, and their simultaneous coordination of nonverbal involvement activities with those of the patient predicted relational information dimensions of trust/receptivity, depth/similarity/affection, composure, and non-formality. Thus, nurses' listening behavior, including coordination, may contribute to communication about patient-nurse relationships.
本分析的目的是检验护士的倾听行为，尤其是其非言语参与活动与患者的非言语参与活动的协调性，是否能传达有关护患关系的信息。参与者为126名大学女生，她们对一份30项的量表做出回应，该量表测量的是在患者/女演员与12名护士互动的录像片段中，护士行为传达给她们的关系信息。本分析选取了参与者对两个连续互动片段的回应。研究团队对患者和护士的倾听活动进行编码，并计算所有互动片段的协调性和活动率。多元回归分析显示，护士的言语倾听活动（如反思）、非言语参与活动，以及他们与患者非言语参与活动的同步协调性，能够预测信任/接受度、深度/相似性/喜爱、沉着和不拘礼节等关系信息维度。因此，护士的倾听行为，包括协调性，可能有助于护患关系的沟通。
