Luallin Meryl D
Sullivan/Luallin Inc., 3760 Fourth Avenue, Suite 1, San Diego, CA 92103, USA.
J Med Pract Manage. 2004 Sep-Oct;20(2):90-4.
Patient satisfaction surveys have become popular gauges of practice efficiency and are among the markers used by third-party payers to measure health-care quality. Although surveys may yield valuable information for providers to improve their services, these results most often are assigned a low priority and not applied in actual practice. This article briefly outlines the basic features of a patient satisfaction survey and details specific steps that managers may follow to implement their findings.
患者满意度调查已成为衡量医疗效率的常用指标，也是第三方支付机构用以评估医疗质量的标准之一。尽管调查可能会为医疗服务提供者提供有价值的信息以改进服务，但这些结果往往未被重视，也未应用于实际医疗实践中。本文简要概述了患者满意度调查的基本特征，并详细说明了管理人员在实施调查结果时可遵循的具体步骤。
