Lageson Catherine
College of Nursing, University of Wisconsin-Milwaukee, 53201, USA.
J Nurs Care Qual. 2004 Oct-Dec;19(4):336-42. doi: 10.1097/00001786-200410000-00009.
The purpose of this article was to examine the relationship between the quality focus of the first line nurse manager and patient satisfaction, job satisfaction of the nursing personnel, unit effectiveness, staff perceptions of quality, and nursing personnel turnover. Of the unit outcomes that were tested, quality focus was found to be a significant predictor variable only for staff nurse job satisfaction (R2 = 0.218). Managers need to be aware of their vision for quality of patient care and how this translates into expectations for nursing care quality and overall quality of the organization.
