Desselle Shane P
Mylan School of Pharmacy, Duquesne University, Bayer Learning Center, Pittsburgh, PA 15282, USA.
J Am Pharm Assoc (2003). 2005 Jul-Aug;45(4):458-65. doi: 10.1331/1544345054475568.
To describe a nationwide random sample of Certified Pharmacy Technicians (CPhTs) by various demographic and work-related characteristics, identify various worklife attitudes, and determine whether these attitudes differed by practice setting and personal characteristics of the respondents.
Cross-sectional descriptive design.
A random sample of 3,200 CPhTs provided by the Pharmacy Technician Certification Board.
Survey mailed in January 2004.
Responses to previously validated instruments measuring quality-of-worklife attitudes, rankings of factors as probable causes of medication preparation errors, and topics for continuing education (CE) programming.
The typical respondent was a white woman, 39 years of age, who was earning dollar 12.87 per hour. CPhTs exhibited modest levels of job satisfaction and career commitment and relatively low career turnover intention. They perceived modestly high levels of support from supervisors and coworkers, but less support from their employers. Quality-of-worklife attitudes were associated significantly with practice setting, rate of pay, and age, but not with gender and racial/ethnic background.
In view of CPhTs' continuingly important role in the delivery of pharmacy care, employers of CPhTs may want to consider rewarding experienced CPhTs who have demonstrated competency and loyalty to the organization. Career ladders for CPhTs may be a viable option.
通过各种人口统计学和与工作相关的特征描述全国范围内注册药剂师技术员（CPhTs）的随机样本，识别各种工作生活态度，并确定这些态度是否因受访者的执业环境和个人特征而异。
横断面描述性设计。
由药剂师技术员认证委员会提供的3200名CPhTs的随机样本。
2004年1月邮寄调查问卷。
对先前验证过的衡量工作生活质量态度的工具的回答、对药物准备错误可能原因的因素排名以及继续教育（CE）课程的主题。
典型的受访者是一名39岁的白人女性，每小时收入12.87美元。CPhTs表现出适度的工作满意度和职业承诺，职业流动意愿相对较低。他们认为主管和同事给予的支持程度适中，但雇主给予的支持较少。工作生活质量态度与执业环境、工资水平和年龄显著相关，但与性别和种族/民族背景无关。
鉴于CPhTs在药学服务提供中持续发挥的重要作用，CPhTs的雇主可能希望考虑奖励那些表现出能力和对组织忠诚的有经验的CPhTs。为CPhTs设置职业晋升阶梯可能是一个可行的选择。
