J Am Pharm Assoc (2003). 2019 May-Jun;59(3):369-374.e2. doi: 10.1016/j.japh.2018.12.021. Epub 2019 Feb 8.
To compare viewpoints of nationally certified and noncertified technicians and explore the perceived value of technician certification in the job performance domains of medication safety, skills and abilities, experience, engagement and satisfaction, and productivity.
A cross-sectional survey of pharmacy technicians, from 6 states representing 4 regions of the United States, was conducted. Technician mailing lists were purchased from Boards of Pharmacy, and randomly selected technicians were sent survey invitations. Surveys were completed via Qualtrics and analyzed with the use of SAS.
Six hundred seventy-six technicians (547 certified, 103 noncertified, and 26 previously certified) responded to the survey (9.4% response rate). Certified technicians reported significantly higher confidence rating for desire to take on new responsibilities (P < 0.01; Cohen d 0.45) and plans to remain in the pharmacy field (P = 0.01, Cohen d 0.35), lower rating for leaving the job in the next 12 months (P < 0.01; Cohen d 0.35), and perceived lower rate of medication errors (P < 0.01; Cohen d 0.35) compared with other technicians in the work setting. The majority of respondents stated confidence in performing the "final check" on another technician's preparation of a new or refill medication if allowed. Both certified and noncertified technicians noted dissatisfaction with pay. The majority of respondents reported that they spent none of or less than 10% of their workday assisting pharmacists with medication therapy management (MTM) sessions, immunizations, or point-of-care tests; however, 71 respondents specifically described how they assist pharmacists with MTM.
Results from our survey sample indicate that certified technicians have a stronger organizational and career commitment and desire to take on new roles. A majority of respondents noted dissatisfaction with pay but feel a sense of pride in their work. Both groups were confident in their abilities needed for tech-check-tech product verification.
比较全国认证和非认证技术人员的观点，并探讨技术人员认证在药物安全、技能和能力、经验、参与度和满意度以及生产力等工作绩效领域的感知价值。
对来自美国 4 个地区 6 个州的药剂师技术人员进行了一项横断面调查。从药剂师委员会购买了药剂师技术人员的邮寄名单，并向随机选择的技术人员发送了调查邀请。调查通过 Qualtrics 完成，并使用 SAS 进行分析。
共有 676 名技术人员（547 名认证，103 名非认证，26 名以前认证）对调查做出了回应（9.4%的回应率）。认证技术人员报告说，他们对承担新职责的渴望具有更高的置信度评分（P<0.01；Cohen d 0.45），并且计划留在药房领域（P=0.01，Cohen d 0.35），对在未来 12 个月内离职的评级较低（P<0.01；Cohen d 0.35），并且在工作场所中感知到较低的药物错误率（P<0.01；Cohen d 0.35）。与其他技术人员相比，大多数受访者表示，如果允许，他们有信心对另一名技术人员准备的新药或补充药物进行“最终检查”。认证和非认证技术人员都对薪酬不满意。大多数受访者报告说，他们在工作时间内没有或少于 10%的时间用于协助药剂师进行药物治疗管理（MTM）会议、免疫接种或即时检测；但是，有 71 名受访者专门描述了他们如何协助药剂师进行 MTM。
我们的调查样本结果表明，认证技术人员对组织和职业有更强的承诺感，并渴望承担新角色。大多数受访者对薪酬不满，但对自己的工作感到自豪。两组人员都对他们进行技术人员之间产品验证所需的能力有信心。
