Kerfoot Karlene
Patient Care Services Clarian Health, Indianapolis, IN, USA.
Nurs Econ. 2005 Jul-Aug;23(4):204-6.
Excellence in management and leadership is determined by how successfully the unexpected is handled. Health care is never in a state of equilibrium. Health care is the most complicated business that anyone can imagine and has many dynamic forces that are always at work to create chaos and uncertainty. It is impossible to eliminate the element of surprise in our work. Instead, we should be judged on our ability to welcome surprise and astonishment and to help ourselves and our organizations grow and learn from the unexpected.
管理和领导方面的卓越表现取决于应对意外情况的成功程度。医疗保健永远不会处于平衡状态。医疗保健是任何人所能想象的最复杂的业务，有许多动态力量一直在起作用，制造混乱和不确定性。在我们的工作中消除意外因素是不可能的。相反，我们应该以自己迎接惊喜和惊愕的能力，以及帮助自己和组织从意外中成长和学习的能力来评判自己。
