Forster John A, Petty Mark T, Schleiger Colin, Walters Helen C
Austin Health, Heidelberg, VIC.
Med J Aust. 2005 Oct 3;183(7):357-61. doi: 10.5694/j.1326-5377.2005.tb07083.x.
Strategies to prevent and manage violence and aggression in the health care setting have become a primary health and safety issue. A series of vignettes are provided to highlight key elements in developing a program for preventing behavioural violence and aggression in a tertiary hospital. Key components of the program include staff education and training, risk assessment and management practices, the use of patient contracts and policy development. The program aims to integrate and balance occupational health and safety obligations to staff with the duty of care owed to patients.
在医疗环境中预防和管理暴力与攻击行为的策略已成为首要的健康与安全问题。本文提供了一系列案例，以突出在三级医院制定预防行为暴力与攻击行为计划中的关键要素。该计划的关键组成部分包括员工教育与培训、风险评估与管理措施、患者契约的使用以及政策制定。该计划旨在将对员工的职业健康与安全义务与对患者的照护职责进行整合与平衡。
