Riederer-Trainor Christine, Wilkinson Tiffany, Snook William D, Hoff Gerald L, Griffin Ron, Archer Rex
Division of Health Education and Health Communication at the Kansas City Health Department in Kansas City, Missouri, USA.
Health Promot Pract. 2005 Oct;6(4):424-9. doi: 10.1177/1524839905278474.
Public health preparedness is a multifaceted planning process that becomes grounded in a response plan and in effective communications, internal and external. This article describes an incident when the presence of anthrax spores was detected in a postal facility within Kansas City, Missouri, and discusses the communications issues faced by the Kansas City Health Department (KCHD). This incident provided the KCHD the first opportunity to operationalize its Incident Management System-based response plan. However, accompanying its implementation were unforeseen issues related to both internal and external communications. These issues and the lessons learned are discussed.
公共卫生防范是一个多方面的规划过程，它基于应对计划以及有效的内部和外部沟通。本文描述了在密苏里州堪萨斯城的一个邮政设施中检测到炭疽孢子的事件，并讨论了堪萨斯城卫生部门（KCHD）所面临的沟通问题。该事件为KCHD提供了首次实施基于事件管理系统的应对计划的机会。然而，在实施过程中出现了与内部和外部沟通相关的意外问题。本文将讨论这些问题以及从中吸取的教训。
