Turtle Kathleen M
Library, Education Centre, Lancashire Teaching Hospitals NHS Trust, Chorley, UK.
Health Info Libr J. 2005 Dec;22(4):267-75. doi: 10.1111/j.1471-1842.2005.00596.x.
The Lancashire Teaching Hospitals NHS Trust was formed in 2002 with the merger of two existing trusts. The library services unified to create a new expanded service with 11 staff.
The librarians wanted to test out users' opinions of the service, as a basis for a developmental strategy. They also wanted to find out to what extent they were offering a multi-disciplinary service, available to all staff. Therefore it was decided to include both users and non-users in the survey.
A twenty-question questionnaire was sent out to a 10% sample of registered users in all staff categories. The same questionnaire was sent out to a 10% sample of non-users, with the help of the Human Resources Department.
The library staff and facilities were generally well regarded. The stock needed expansion in various areas, especially allied health and biomedical science. Non-users were in fact often occasional or remote users. Other non-users needed informing that they were entitled to use the service.
Further research is required, especially concerning the information needs of allied health and scientific staff. There is a need for stock expansion. A marketing strategy is required to capture the interest of potential users.
兰开夏郡教学医院国民保健服务信托基金于2002年由两个现有信托基金合并而成。图书馆服务进行了整合，形成了一项新的扩展服务，有11名工作人员。
图书馆员希望了解用户对该服务的看法，以此作为发展战略的基础。他们还想了解自己在多大程度上提供了面向全体员工的多学科服务。因此，决定在调查中纳入用户和非用户。
向所有员工类别中10%的注册用户样本发放了一份包含20个问题的问卷。在人力资源部的帮助下，向10%的非用户样本发放了相同的问卷。
图书馆工作人员和设施普遍受到好评。馆藏在各个领域都需要扩充，尤其是联合健康和生物医学科学领域。事实上，非用户中有很多人只是偶尔使用或很少使用图书馆服务。其他非用户需要被告知他们有权使用该服务。
需要进一步开展研究，尤其是关于联合健康和科研人员的信息需求。有必要扩充馆藏。需要制定一项营销策略来吸引潜在用户的兴趣。
