Hynes Patricia, Mintenko Joy, Porchak Tracy, Roy Glenda
ICU, Mount Sinai Hospital, Toronto, Ontario.
Dynamics. 2005 Winter;16(4):13-4.
During a recent CACCN board meeting, directors were challenged with developing an approach to a difficult case scenario. In a situation where inappropriate communication toward a new nurse was observed and reported directly to the charge nurse, participants identified that before responding, the charge nurse should seek out additional information to identify the problems causing the behaviour. Possible core problems included lack of clarity around the roles and responsibilities, plus the lack of training on preceptorship and the principles of effective communication. Solutions are proposed, along with associated strengths, weaknesses and barriers to implementation. In summary, nurses have much to gain from augmenting their leadership skills.
在最近一次加拿大心血管护理协会（CACCN）董事会会议期间，董事们面临着为一个棘手的病例情景制定应对方法的挑战。在观察到对一名新护士的不当沟通并直接向护士长报告的情况下，与会者指出，在做出回应之前，护士长应寻求更多信息以确定导致该行为的问题。可能的核心问题包括角色和职责不明确，以及缺乏带教和有效沟通原则方面的培训。文中提出了相应的解决方案，以及相关的优势、劣势和实施障碍。总之，护士们通过提升领导技能将受益匪浅。
