Scheiner Ricarda, Knipfer Eva
Pflege Z. 2006 Jan;59(1):suppl 2-8.
Communication with patients and their relatives as well as with colleagues is an integrated part of nursing profession. In order to reach a satisfactory communication, nurses should be aware of some elementary psychological principles of social interaction. Prejudices, misunderstandings, stress, opposed characters and mentalities are often raising problems, which can only be overcome by one manner: to be on speaking terms. But how good are we in talking to and dealing with each other? What do patients require for their well-being besides an optimum medication? What is the impact of both human relations and social backgrounds on the process of convalescence? Discussing these questions and feasible answers, the conclusion has to be drawn, that there are indeed some options, which facilitate a satisfactory communication.
与患者及其亲属以及同事的沟通是护理职业不可或缺的一部分。为了实现令人满意的沟通，护士应该了解一些社会互动的基本心理学原理。偏见、误解、压力、性格和心态的差异常常引发问题，而这些问题只有通过一种方式才能克服：进行交流。但我们在相互交谈和打交道方面做得如何呢？除了最佳的药物治疗外，患者的幸福还需要什么？人际关系和社会背景对康复过程有什么影响？通过讨论这些问题和可行的答案，可以得出结论，确实有一些方法有助于实现令人满意的沟通。
