Helbig M, Helbig S, Knecht R, Kahla-Witzsch H A, Gstöttner W
Zentrum für HNO-Heilkunde des Universitätsklinikums Frankfurt/Main, Theodor-Stern-Kai 7, 60590, Frankfurt/Main.
HNO. 2007 Jan;55(1):29-35. doi: 10.1007/s00106-006-1400-0.
The introduction of Diagnosis-Related Groups, which standardize payment for each clinical service, entails keeping the inpatient treatment as short as possible. Thus outpatient treatment is gaining in importance. To cope with this change, organizational and structural modifications of clinic routine are necessary.
In the ear, nose, and throat outpatient clinic of Johann Wolfgang Goethe University in Frankfurt, Germany, a hotline was established that allows patients to make appointments and get advice based on quality management guidelines according to DIN EN ISO 9001:2000. The development of this project is described here step by step, from planning to inclusion in the daily clinic routine.
Patient visits became more effective despite increasing demand. This resulted in high satisfaction of patients and clinic personnel alike.
This model may contribute considerably to coping with the increasing demand for clinic appointments and to optimal use of a clinic's human resources.
诊断相关分组的引入使每项临床服务的支付标准化，这就需要尽可能缩短住院治疗时间。因此，门诊治疗变得越来越重要。为应对这一变化，诊所日常工作的组织和结构调整是必要的。
在德国法兰克福的约翰·沃尔夫冈·歌德大学耳鼻喉科门诊，设立了一条热线，患者可根据DIN EN ISO 9001:2000质量管理指南进行预约并获得建议。本文逐步描述了该项目从规划到纳入诊所日常工作的发展过程。
尽管需求增加，但患者就诊变得更有效率。这使患者和诊所工作人员都非常满意。
该模式可能对应对日益增长的诊所预约需求以及优化诊所人力资源的利用有很大帮助。
