Helbig M, Kahla-Witzsch H A, Helbig S, Knecht R, Gstöttner W
Zentrum für Hals-Nasen-Ohren-Heilkunde des Klinikums der Johann-Wolfgang-Goethe-Universität, Theodor-Stern-Kai 7, 60590 , Frankfurt/Main, Deutschland.
HNO. 2006 Dec;54(12):922-8. doi: 10.1007/s00106-006-1467-7.
In 2003, our department inaugurated a quality management system. The certification according to DIN EN ISO 9001:2000 as required by the hospital management was achieved in August 2005. The aims were optimization of internal operating schedules and standardization of procedures according to logistic interfaces with external structures.
Since 2000, the implementation of an internal quality management system is required by German law and threatened by penalty in case of non-implementation. Beside a basic audit and optimization of all organizational procedures, all core processes were determined and the approvals checked. These aims involve both the quality of operational procedures, in and outpatient treatment, research, study and teaching and aspects of service such as quickness of scheduling and forwarding of reports as well as economic aspects and efficiency. The department of "quality management", whose main tasks are the professional guidance and the training of the quality management representatives, plays an important role.
Realization of the new regulations and restructuring resulted in an increase in effectiveness and an improvement in operational procedures. In particular, patients and staff have benefited from the reorganized and modified sequence of operations.
Implementation of a quality management system in different hospital departments is recommended.
2003年，我科室启动了质量管理体系。2005年8月，按照医院管理要求取得了DIN EN ISO 9001:2000认证。目标是优化内部运营流程，并根据与外部机构的物流接口对程序进行标准化。
自2000年起，德国法律要求实施内部质量管理体系，若未实施将面临处罚。除了对所有组织程序进行基本审核和优化外，还确定了所有核心流程并检查了审批情况。这些目标既涉及操作程序的质量、门诊和住院治疗、研究、学习和教学，也涉及服务方面，如安排和报告转发的速度以及经济方面和效率。“质量管理”部门发挥着重要作用，其主要任务是对质量管理代表进行专业指导和培训。
新规定的实施和重组提高了效率，改进了操作程序。特别是，患者和工作人员受益于重新组织和修改后的操作流程。
建议在不同医院科室实施质量管理体系。
