Eaton Sue, Everson Claire, Jirava Jessica, Zwingman-Bagley Cheryl
Banner Children's Hospital, Banner Desert Medical Center, Mesa, AZ 85202, USA.
Nurs Adm Q. 2006 Apr-Jun;30(2):147-52. doi: 10.1097/00006216-200604000-00013.
Consumers are driving outcomes in healthcare. In children's hospitals, the consumers are the parents and the patients. This article describes the process undertaken to respond to parents' requests to be present during the induction of anesthesia in their child. The process of changing long-standing practices in a complex organization undergoing major change in becoming a children's hospital is described in detail.
消费者正在推动医疗保健领域的成果。在儿童医院，消费者是家长和患儿。本文描述了为响应家长在其孩子麻醉诱导期间在场的请求而采取的过程。详细介绍了一个正在经历重大变革成为儿童医院的复杂组织中改变长期做法的过程。
