Kerfoot Karlene
Kerfoot & Associates, Indianapolis, IN, USA.
Nurs Econ. 2006 Jul-Aug;24(4):216-7.
There are sentinel events and near misses associated with leadership and management, as well as the clinical process of health care. We should hold ourselves accountable to the same level of rigor and analysis of these events and near misses as we expect from clinicians. Research and analysis will continue to help us understand the science behind the power of truth telling and apology.
存在与领导和管理以及医疗保健临床过程相关的警讯事件和险些发生的失误。我们应该像要求临床医生那样，以同样严格的标准和对这些事件及险些发生的失误进行分析，并对自己负责。研究与分析将继续帮助我们理解讲真话和道歉的力量背后的科学原理。
