Kerfoot Karlene M
Aurora Health System, Milwaukee, WI, USA.
Nurs Econ. 2008 Jul-Aug;26(4):280-1.
Simplifying to the point of blaming limits learning and the ability to prevent similar occurrences in the future. Often, the characteristics of the blame culture are very subtle and what appears to be valuable work is actually a subtle sign of the blame game. Leaders must change the language to a proactive, future preventative state rather than focusing on the past and looking for single causes of events. Many nurses have left their positions because they have chosen not to work in a culture of blame. Eliminating all forms of blame is essential for excellence in patient care outcomes and loyalty of staff.
简化到指责的程度会限制学习以及未来预防类似事件发生的能力。通常，指责文化的特征非常微妙，看似有价值的工作实际上是指责游戏的微妙迹象。领导者必须将语言转变为积极主动、着眼于未来预防的状态，而不是专注于过去并寻找事件的单一原因。许多护士之所以离职，是因为他们选择不在指责文化中工作。消除所有形式的指责对于实现卓越的患者护理结果和员工忠诚度至关重要。
