Gates Donna M, Ross Clara Sue, McQueen Lisa
College of Nursing, University of Cincinnati Academic Health Center, Cincinnati, Ohio, USA.
J Emerg Med. 2006 Oct;31(3):331-7. doi: 10.1016/j.jemermed.2005.12.028.
The purpose of this study was to describe the violence experienced by Emergency Department (ED) workers from patients and visitors during the 6 months before the survey. Two hundred forty-two employees at five hospitals who came in direct contact with patients or visitors completed a survey. The study found that most workers had been verbally harassed by patients or visitors at least once. There were at least 319 assaults by patients and 10 assaults by visitors. Sixty-five percent of subjects assaulted stated that they did not report the assault to hospital authorities. Sixty-four percent of subjects had not had any violence prevention training during the previous 12 months. There were significant relationships among violent experiences, feelings of safety, and job satisfaction. ED workers are at high risk for violence, and efforts are needed to decrease the incidence of violence. Such efforts are likely to have a positive impact on job satisfaction and retention of ED workers.
本研究的目的是描述急诊科工作人员在调查前6个月内遭受患者及访客暴力的情况。五家医院中直接接触患者或访客的242名员工完成了一项调查。研究发现，大多数工作人员至少有一次遭到患者或访客的言语骚扰。患者至少实施了319起攻击行为，访客实施了10起攻击行为。65% 的受攻击受试者表示他们未向医院当局报告攻击行为。64% 的受试者在过去12个月内未接受过任何暴力预防培训。暴力经历、安全感和工作满意度之间存在显著关联。急诊科工作人员面临很高的暴力风险，需要努力降低暴力发生率。此类努力可能会对急诊科工作人员的工作满意度和留用率产生积极影响。
