Garvin David A, Levesque Lynne C
Harvard Business School, Boston, USA.
Harv Bus Rev. 2006 Oct;84(10):102-12, 150.
To be competitive, companies must grow innovative new businesses. Corporate entrepreneurship, however, isn't easy. New ventures face innumerable barriers and seldom mesh smoothly with well-established systems, processes, and cultures. Nonetheless, success requires a balance of old and new organizational traits-and unless companies keep those opposing forces in equilibrium, their new businesses will flounder. The authors describe the challenges companies face when they pursue new businesses, as well as the usual problematic responses to those challenges. Such companies, they say, must perform three balancing acts: Develop strategy by trial and error, which includes narrowing potential choices, learning from small samples, using prototypes to test business models, tracking progress through nonfinancial measures, and knowing how and when to pull the plug on a new venture. Find the best combination of old and new operational processes by staffing new ventures with "mature turks", changing veterans' thinking, knowing which capabilities to develop and which to acquire, and having old and new businesses share responsibility for operating decisions. Strike the right balance of integration and autonomy by assigning both corporate and operating sponsors to new ventures, establishing criteria for handoffs to existing divisions, and using creative organizational structures. The authors provide a detailed look at IBM's Emerging Business Opportunity system, which manages all these balancing acts simultaneously.
为了具备竞争力,公司必须发展创新型新业务。然而,企业创业并非易事。新企业面临无数障碍,而且很少能与成熟的系统、流程和文化顺利融合。尽管如此,成功需要在新旧组织特征之间取得平衡——除非公司使这些相互对立的力量保持平衡,否则其新业务将举步维艰。作者描述了公司在开展新业务时所面临的挑战,以及对这些挑战常见的问题应对方式。他们指出,这类公司必须进行三项平衡工作:通过试错制定战略,包括缩小潜在选择范围、从小样本中学习、使用原型测试商业模式、通过非财务指标跟踪进展,以及知道如何以及何时终止新业务。通过为新业务配备“成熟的土耳其人”、改变资深员工的思维方式、明确哪些能力需要培养以及哪些需要获取,以及让新旧业务共同承担运营决策责任,找到新旧运营流程的最佳组合。通过为新业务指定公司和运营负责人、建立向现有部门交接的标准,以及采用创新的组织结构,在整合与自主之间找到恰当的平衡。作者详细介绍了IBM的新兴业务机会系统,该系统同时管理所有这些平衡工作。