客户与兽医的沟通：以客户为中心的对话和共同决策技巧
Client-veterinarian communication: skills for client centered dialogue and shared decision making.
作者信息
Cornell Karen K, Kopcha Michelle
机构信息
Department of Small Animal Medicine and Surgery, College of Veterinary Medicine, University of Georgia, Athens, GA 30602-7390, USA.
出版信息
Vet Clin North Am Small Anim Pract. 2007 Jan;37(1):37-47; abstract vii. doi: 10.1016/j.cvsm.2006.10.005.
This article reviews three decision-making models for veterinary-client and physician-patient interactions and proposes adaptation of the 4E communication model from human medicine for application in veterinary-client interactions. These models incorporate specific communication skills for achieving the four components fo a client interview: engagement, empathy, education, and enlistment.
本文回顾了三种用于兽医-客户和医生-患者互动的决策模型，并提出将人类医学中的4E沟通模型进行调整，以应用于兽医-客户互动中。这些模型纳入了特定的沟通技巧，以实现客户访谈的四个组成部分：参与、共情、教育和争取。
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