Sánchez-Manzanares Miriam, Rico Ramón, Gil Francisco, San Martín Rafael
Faculty of Psychology, Universidad Complutense de Madrid, Madrid, Spain.
Psicothema. 2006 Nov;18(4):750-6.
The transactive memory system (TMS) construct is one of the most extended theoretical approaches to understand the role of cognitive processes at group level in the effectiveness of work teams. This study examined the relationships among TMS, performance, satisfaction and functional communication in decision-making teams. 40 four-person teams were asked to suppose they were expert consulting teams advising a fictitious organization on how to solve a problem with their employees. Results showed a mediating effect of TMS on the relationships between functional communication, perceived team performance and satisfaction. Contrary to our expectations, TMSs were not related to performance as evaluated by external raters. These findings suggest the importance of team communication in the formation of TMSs, as well as their implications for the effectiveness of decision-making teams.
交互记忆系统（TMS）结构是理解团队层面认知过程在工作团队有效性中所起作用的最广泛的理论方法之一。本研究考察了决策团队中TMS、绩效、满意度和功能性沟通之间的关系。40个四人团队被要求假设他们是专家咨询团队，就如何解决虚构组织员工的问题向该组织提供建议。结果表明，TMS在功能性沟通、团队绩效感知和满意度之间的关系中起中介作用。与我们的预期相反，外部评估者评估的TMS与绩效无关。这些发现表明了团队沟通在TMS形成中的重要性，以及它们对决策团队有效性的影响。
