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术前信息对患者满意度有何影响?

What is the effect of preoperative information on patient satisfaction?

作者信息

Walker Jennie April

机构信息

Department of Orthopaedic and Accident Surgery, Queen's Medical Centre, Nottingham.

出版信息

Br J Nurs. 2007;16(1):27-32. doi: 10.12968/bjon.2007.16.1.22712.

DOI:10.12968/bjon.2007.16.1.22712
PMID:17353832
Abstract

The aim of this literature review is to examine the relationship between the provision of written information given to patients' preoperatively and their postoperative recovery following elective surgery. It is not currently apparent which is the most effective method of delivering preoperative information, or at what stage of the preoperative phase is the optimum time to deliver such important information. The purpose of this review is to briefly outline the affiliation between anxiety experienced by surgical patients and the information received preoperatively and to examine the relationship between the provision of written information given to patients preoperatively and their postoperative recovery following elective surgery. Research findings are contradictory with respect to the effect of preoperative information on postoperative pain and patient satisfaction. However, research does indicate that the provision of good-quality preoperative information facilitates patients' active involvement in their care, and therefore may contribute to an overall increase in satisfaction. There remains a need for rigorous research that identifies the optimum timing and method of delivering preoperative information to maximize their positive effects on patients undergoing elective surgery.

摘要

这篇文献综述的目的是研究术前向患者提供书面信息与择期手术后患者术后恢复之间的关系。目前尚不清楚哪种是提供术前信息的最有效方法,或者在术前阶段的哪个阶段是提供此类重要信息的最佳时机。本综述的目的是简要概述手术患者所经历的焦虑与术前收到的信息之间的联系,并研究术前向患者提供书面信息与择期手术后患者术后恢复之间的关系。关于术前信息对术后疼痛和患者满意度的影响,研究结果相互矛盾。然而,研究确实表明,提供高质量的术前信息有助于患者积极参与自身护理,因此可能有助于总体满意度的提高。仍需要进行严谨的研究,以确定提供术前信息的最佳时机和方法,从而最大限度地发挥其对接受择期手术患者的积极影响。

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