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理解并衡量患者对护理质量的评估。

Understanding and measuring patients' assessment of the quality of nursing care.

作者信息

Lynn Mary R, McMillen Bradley J, Sidani Souraya

机构信息

School of Nursing, University of North Carolina at Chapel Hill, NC 27599-7460, USA.

出版信息

Nurs Res. 2007 May-Jun;56(3):159-66. doi: 10.1097/01.NNR.0000270025.52242.70.

DOI:10.1097/01.NNR.0000270025.52242.70
PMID:17495571
Abstract

BACKGROUND

Traditionally, patients have been considered incapable of evaluating the quality of care they receive, leading to their minimal involvement.

OBJECTIVE

To develop the Patient's Assessment of Quality Scale--Acute Care Version (PAQS-ACV) to provide a mechanism through which patients can evaluate meaningfully the nursing care they receive.

METHODS

Developed from qualitative interviews with patients, the original 90-item PAQS-ACV was tested with 1,470 medical surgical patients in 43 units across seven hospitals. The typical patient was a married, 50-year-old, high school-educated patient hospitalized for the fourth time. Every 10th patient was asked to complete the PAQS-ACV 2 weeks later.

RESULTS

After exploratory factor analysis, 45 items remained in five factors, accounting for 54% of the variance. Internal consistency estimates were above.83 for four of the five factors, with the fifth factor being.68. Test-retest reliability ranged from .58 to .71. Content validity was established and construct validity has been explored preliminarily by examining the relationship between the PAQS-ACV scores and patients' compliance.

DISCUSSION

Although the PAQS-ACV is a relatively new measure of quality nursing care, it has met many criteria for an adequate measure of quality care. The instrument fills a void in the assessment of quality by including patients in the direct evaluation of the care received.

摘要

背景

传统上,患者被认为无法评估他们所接受护理的质量,这导致他们极少参与其中。

目的

开发患者护理质量评估量表——急性护理版(PAQS - ACV),以提供一种机制,使患者能够有意义地评估他们所接受的护理。

方法

基于对患者的定性访谈开发而成,最初包含90个条目的PAQS - ACV在7家医院的43个科室对1470名内科和外科患者进行了测试。典型患者为一名50岁、已婚、受过高中教育且第四次住院的患者。每10名患者被要求在2周后完成PAQS - ACV。

结果

经过探索性因素分析,45个条目保留在五个因素中,占方差的54%。五个因素中有四个因素的内部一致性估计值高于0.83,第五个因素为0.68。重测信度范围为0.58至0.71。已建立内容效度,并通过检查PAQS - ACV得分与患者依从性之间的关系初步探索了结构效度。

讨论

尽管PAQS - ACV是一种相对较新的优质护理测量方法,但它已满足许多优质护理测量的标准。该工具通过让患者直接评估所接受的护理,填补了质量评估方面的空白。

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