Liu Yilan, Wang Guilan
Department of Nursing, Union Hospital of Tongji Medical College, Huazhong University of Science and Technology, Wuhan, China.
J Nurs Care Qual. 2007 Jul-Sep;22(3):266-71. doi: 10.1097/01.NCQ.0000277785.52428.a5.
This study examined inpatient satisfaction with nursing care in a teaching hospital in China. Patient satisfaction with nursing care was assessed by a self-designed questionnaire administered to 320 inpatients selected by a convenience sampling method. The patients had a relatively high level of satisfaction with nursing care. Patients' age, educational background, occupation, methods of payment, and hospital wards were main factors influencing their satisfaction with nursing care. The study provides a new tool for measuring patient satisfaction with nursing care in China.
本研究调查了中国一家教学医院住院患者对护理服务的满意度。采用自行设计的问卷，通过便利抽样法选取320例住院患者，评估其对护理服务的满意度。患者对护理服务的满意度相对较高。患者的年龄、教育背景、职业、支付方式和医院病房是影响其对护理服务满意度的主要因素。该研究为衡量中国患者对护理服务的满意度提供了一种新工具。
