Nair Sankaran N, Czaja Sara J, Sharit Joseph
Department of Psychiatry and Behavioral Sciences, University of Miami Miller School of Medicine, 1695 NW 9th Ave., Miami, FL 33136, USA.
J Gerontol B Psychol Sci Soc Sci. 2007 Jun;62 Spec No 1(SPEC):85-96. doi: 10.1093/geronb/62.special_issue_1.85.
This article explores the role of age, cognitive abilities, prior experience, and knowledge in skill acquisition for a computer-based simulated customer service task. Fifty-two participants aged 50-80 performed the task over 4 consecutive days following training. They also completed a battery that assessed prior computer experience and cognitive abilities. The data indicated that overall quality and efficiency of performance improved with practice. The predictors of initial level of performance and rate of change in performance varied according to the performance parameter assessed. Age and fluid intelligence predicted initial level and rate of improvement in overall quality, whereas crystallized intelligence and age predicted initial e-mail processing time, and crystallized intelligence predicted rate of change in e-mail processing time over days. We discuss the implications of these findings for the design of intervention strategies.
本文探讨了年龄、认知能力、先前经验和知识在基于计算机的模拟客户服务任务技能习得中的作用。52名年龄在50至80岁之间的参与者在接受培训后连续4天执行该任务。他们还完成了一组评估先前计算机经验和认知能力的测试。数据表明，随着练习，表现的整体质量和效率有所提高。根据所评估的表现参数，初始表现水平和表现变化率的预测因素各不相同。年龄和流体智力预测了整体质量的初始水平和提高率，而晶体智力和年龄预测了初始电子邮件处理时间，晶体智力预测了数天内电子邮件处理时间的变化率。我们讨论了这些发现对干预策略设计的影响。
