Masterson Abigail
Nurs Older People. 2007 Jun;19(5):29-31. doi: 10.7748/nop2007.06.19.5.29.c4645.
This article, one of a series, is based on a programme of Department of Health-funded masterclasses held in the summer of 2006 and aimed at community matrons. In examining an essential component of person-centred care--practitioners' self-awareness--the author considers the concept of the 'courageous conversation'. This is dialogue with a patient, family member, colleague or other stakeholder where difficult subjects must be broached, bad news shared or complex relationships addressed. Courageous conversations are a central feature of the community matron's role and require insight and self-knowledge. Acknowledging their importance and using the skills associated with them to tackle unresolved problems can lead ultimately to better outcomes for patients.
本文是系列文章之一，基于2006年夏季举办的由卫生部资助的面向社区护士长的大师班项目。在探讨以患者为中心的护理的一个重要组成部分——从业者的自我意识时，作者思考了“勇敢对话”的概念。这是与患者、家属、同事或其他利益相关者进行的对话，在对话中必须提及棘手的话题、分享坏消息或处理复杂的关系。勇敢对话是社区护士长角色的核心特征，需要洞察力和自我认知。认识到它们的重要性并运用与之相关的技能来解决未解决的问题最终可以为患者带来更好的结果。
