Teleki Stephanie S, Kanouse David E, Elliott Marc N, Hiatt Liisa, de Vries Han, Quigley Denise D
RAND Health and Pardee RAND Graduate School, Santa Monica, CA 90407-2138, USA.
Health Care Financ Rev. 2007 Spring;28(3):17-30.
This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPSO) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. We found that sponsors typically publicly reported comparative data to consumers, employers, and/or purchasers. They presented health plan-level data in print and online at least annually, usually in combination with non-CAHPS information. Many provided trend data, comparisons to individual plans, and summary scores. Most shared information consistent with known successful reporting practices. Areas meriting attention include: tailoring reports to specific audiences, assessing literacy, planning dissemination, educating vendors, and evaluating products and programs.
本文探讨了医疗服务提供者与系统消费者评估（CAHPSO）消费者体验数据的报告情况，报告者是那些资助数据收集并决定如何汇总和传播信息的主办方。我们发现，主办方通常会向消费者、雇主和/或购买者公开报告比较数据。他们至少每年以印刷品和在线形式呈现健康计划层面的数据，通常还会结合非CAHPS信息。许多主办方提供趋势数据、与个别计划的比较以及汇总分数。大多数主办方分享的信息符合已知的成功报告做法。值得关注的领域包括：针对特定受众定制报告、评估文化水平、规划传播、培训供应商以及评估产品和项目。
