Hibbard Judith H, Stockard Jean, Tusler Martin
Department of Planning, Public Policy, and Management, University of Oregon, in Eugene, USA.
Health Aff (Millwood). 2005 Jul-Aug;24(4):1150-60. doi: 10.1377/hlthaff.24.4.1150.
This study builds on earlier work by assessing the long-term impact of a public hospital performance report on both consumers and hospitals. In doing so, we shed light on the relative importance of alternative assumptions about what stimulates quality improvements. The findings indicate that making performance data public results in improvements in the clinical area reported upon. An earlier investigation indicated that hospitals included in the public report believed that the report would affect their public image. Indeed, consumer surveys suggest that inclusion did affect hospitals' reputations.
本研究基于早期工作，评估公立医院绩效报告对消费者和医院的长期影响。通过这样做，我们揭示了关于刺激质量改进的替代假设的相对重要性。研究结果表明，公开绩效数据会使所报告临床领域的情况得到改善。一项早期调查表明，纳入公开报告的医院认为该报告会影响其公众形象。事实上，消费者调查显示，被纳入报告会影响医院的声誉。
