Boston-Fleischhauer Carol
Department of Biobehavioral Nursing and Health Systems, University of Washington School of Nursing, Seattle, WA, USA.
J Nurs Adm. 2008 Jan;38(1):27-32. doi: 10.1097/01.NNA.0000295632.80345.3d.
The design and implementation of efficient, effective, and safe processes are never-ending challenges in healthcare. Less than optimal performance levels and rising concerns about patient safety suggest that traditional process design methods are insufficient to meet design requirements. In this 2-part series, the author presents human factors engineering and reliability science as important knowledge to enhance existing operational and clinical process design methods in healthcare. An examination of these theories, application approaches, and examples are presented.
在医疗保健领域，设计和实施高效、有效且安全的流程是永无止境的挑战。低于最佳水平的绩效以及对患者安全日益增加的担忧表明，传统的流程设计方法不足以满足设计要求。在这个两部分系列文章中，作者介绍了人因工程学和可靠性科学，认为它们是增强医疗保健领域现有运营和临床流程设计方法的重要知识。文中对这些理论、应用方法及示例进行了探讨。
