Burgess Nicole, Christensen Helen, Leach Liana S, Farrer Louise, Griffiths Kathleen M
Centre for Mental Health Research, Australian National University, Canberra, Australia.
J Telemed Telecare. 2008;14(1):42-7. doi: 10.1258/jtt.2007.070610.
We studied the mental health profile of callers to a generalist helpline. A survey was conducted in a large telephone counselling centre over a four-week period in 2006. Telephone counsellors administered the survey at the completion of a user's call. The centre answered a total of 1404 calls in the study period. Of these, 439 calls met the inclusion criteria and 270 callers agreed to participate. The survey collected data from callers on demographic variables, anxiety, depression, panic and social phobia, alcohol use, frequency of help seeking from the service, sources of professional help, attitudes to help services and access to the Internet. Callers experienced high levels of anxiety and depression. More frequent callers were older, with very frequent callers more likely to be never married. More frequent callers were more likely to report concerns with loneliness, physical illness and anxiety. There was a significant difference on the Goldberg Anxiety Scale (P < 0.05), with more frequent callers having higher anxiety scores. However, there was no significant difference on the Goldberg depression scores as a function of call frequency (P > 0.05). Panic attacks were more common among more frequent callers. These results will be useful in developing new telephone-administered anxiety and depression treatment programmes.
我们研究了拨打综合求助热线者的心理健康状况。2006年，在一个大型电话咨询中心进行了为期四周的调查。电话咨询师在用户通话结束时进行调查。在研究期间，该中心共接听了1404个电话。其中，439个电话符合纳入标准，270名来电者同意参与。该调查收集了来电者的人口统计学变量、焦虑、抑郁、惊恐和社交恐惧症、饮酒情况、向该服务求助的频率、专业帮助来源、对帮助服务的态度以及互联网使用情况等数据。来电者经历了高水平的焦虑和抑郁。更频繁来电者年龄更大，非常频繁来电者更有可能从未结婚。更频繁来电者更有可能报告对孤独、身体疾病和焦虑的担忧。在戈德堡焦虑量表上存在显著差异（P < 0.05），更频繁来电者的焦虑得分更高。然而，作为来电频率函数的戈德堡抑郁得分没有显著差异（P > 0.05）。惊恐发作在更频繁来电者中更为常见。这些结果将有助于开发新的电话管理焦虑和抑郁治疗方案。
