ED Manag. 2008 Feb;20(2):18-9.
Patients appreciate ED staff who make extra efforts to ensure their needs are met. One way to ensure this level of service is to treat all patients as if they were friends or family. Here are some strategies you can use: Encourage staff, when possible, to call a cab for discharged patients to make sure they have transportation home. If you hire temporary staff on a seasonal basis, make an effort to hire the same staff each time, to ensure familiarity with the patient population. Communicate results of patient satisfaction surveys--the good and the bad--with your staff on a regular basis.
患者欣赏那些为确保满足他们的需求而付出额外努力的急诊科工作人员。确保达到这种服务水平的一种方法是像对待朋友或家人一样对待所有患者。以下是一些你可以采用的策略：尽可能鼓励工作人员为出院患者叫出租车，以确保他们有回家的交通工具。如果你按季节雇佣临时工作人员，每次都尽量雇佣相同的人员，以确保他们熟悉患者群体。定期与你的工作人员交流患者满意度调查的结果——包括好的和不好的方面。
