Henning Sarah E, Cohen Elaine L
Case Management and Interpreting Services at Methodist Le Bonheur Healthcare, Memphis, TN, USA.
Prof Case Manag. 2008 May-Jun;13(3):127-48; quiz 149-50. doi: 10.1097/01.PCAMA.0000319966.30864.bf.
PURPOSE/OBJECTIVES: To describe the methodology of developing a competency assessment process and tools for case management associates in a large multifacility acute care setting.
PRIMARY PRACTICE SETTING(S): Nurse case managers practice in a variety of settings and may function in teams that include the medical social workers, utilization review specialists, appeals coordinators, and language interpreters. As professionals and licensed associates, case managers are responsible for their own professional and clinical development. Competency assessment can take place in any care setting and utilized by all case managers.
FINDINGS/CONCLUSIONS: Understanding adult learning principles and the role transition from caregiver to case manager, competencies were developed that were grounded in professional case management standards of practice. The competency assessment process is based on a "continuum" and should be approached with the end result in mind, promoting professionalism and accountability for one's own development.
The practice of case management is a reflection of the organization's mission vision, values, and strategic goals. Incorporating these initiatives, along with the professional scope and standards of practice for case management, provides a well-rounded opportunity for case managers to develop collaborative leadership skills necessary to perform in today's robust healthcare environment.
目的/目标：描述在大型多机构急性护理环境中为病例管理专员制定能力评估流程和工具的方法。
护士病例管理人员在多种环境中工作，可能在包括医疗社会工作者、利用审查专家、申诉协调员和语言口译员在内的团队中发挥作用。作为专业人员和持牌专员，病例管理人员负责自己的专业和临床发展。能力评估可在任何护理环境中进行，并供所有病例管理人员使用。
研究结果/结论：了解成人学习原则以及从护理人员到病例管理人员的角色转变后，制定了基于专业病例管理实践标准的能力要求。能力评估过程基于一个“连续体”，应以最终结果为导向，促进专业性和对自身发展的责任感。
病例管理实践反映了组织的使命愿景、价值观和战略目标。将这些举措与病例管理的专业范围和实践标准相结合，为病例管理人员提供了一个全面的机会，以培养在当今强大的医疗环境中履行职责所需的协作领导技能。
