Shrestha Ashish, Doshi Dolar, Rao Ashwini, Sequeira Peter
Department of Community Dentistry, Manipal College of Dental Sciences, Mangalore, India.
Rural Remote Health. 2008 Jul-Sep;8(3):891. Epub 2008 Jul 22.
Dental health care satisfaction is an integral component of the dental healthcare professional's obligation to society. Patient satisfaction is becoming an increasingly important indicator of quality of dental care. Therefore, the present study was designed to evaluate patient satisfaction at various rural outreach dental camps.
Between January 2006 and December 2006 data from 551 treated patients at weekly and monthly outreach camps was obtained using questionnaire as a survey instrument. The questionnaire consisted of nine questions, measuring patient satisfaction level over a five-point Likert scale.
The results showed that overall mean patient satisfaction with the care received ranged from satisfactory to excellent. The manner of the dental surgeon, dental assistant and other dental staff was observed to be the highest rated category, followed by the initial dental check up at the camp.
The overall high level of patient satisfaction reflected the dental team's approach of responsibility and accountability of towards the target population. In outreach dental treatment programs, comprehensive oral health care with adequate review of patients should ensure satisfaction in patients.
牙齿保健满意度是牙科保健专业人员对社会应尽义务的一个重要组成部分。患者满意度正日益成为牙科护理质量的一个重要指标。因此，本研究旨在评估不同农村外展牙科诊疗营中的患者满意度。
在2006年1月至2006年12月期间，使用问卷作为调查工具，收集了来自每周和每月外展诊疗营中551名接受治疗患者的数据。问卷由九个问题组成，通过五点李克特量表来衡量患者的满意度水平。
结果显示，患者对所接受护理的总体平均满意度从满意到优秀不等。牙科医生、牙科助理和其他牙科工作人员的态度被认为是评分最高的类别，其次是诊疗营的初次牙齿检查。
患者总体的高满意度反映了牙科团队对目标人群负责和问责的态度。在外展牙科治疗项目中，提供全面的口腔保健并对患者进行充分复查应能确保患者的满意度。
