Shortell S M, Rousseau D M, Gillies R R, Devers K J, Simons T L
Department of Hospital and Health Services Management, J.L. Kellogg Graduate School of Management, Northwestern University, Evanston, IL 60208-2007.
Med Care. 1991 Aug;29(8):709-26. doi: 10.1097/00005650-199108000-00004.
Health Services Research has a growing need for reliable and valid measures of managerial practices and organizational processes. A national study of 42 intensive care units involving over 1,700 respondents provides evidence for the reliability and validity of a comprehensive set of measures related to leadership, organizational culture, communication, coordination, problem solving-conflict management and team cohesiveness. The data also support the appropriateness of aggregating individual respondent data to the unit level. Implications for further research are discussed.
卫生服务研究对管理实践和组织流程的可靠且有效的测量方法的需求日益增长。一项对42个重症监护病房进行的涉及1700多名受访者的全国性研究,为一套与领导力、组织文化、沟通、协调、问题解决-冲突管理和团队凝聚力相关的综合测量方法的可靠性和有效性提供了证据。数据还支持将个体受访者数据汇总到单位层面的合理性。文中讨论了对进一步研究的启示。