Wolf Debra M, Lehman Lisa, Quinlin Robert, Zullo Thomas, Hoffman Leslie
University of Pittsburgh Medical Center - St. Margaret, Pittsburgh, Pennsylvania, USA.
J Nurs Care Qual. 2008 Oct-Dec;23(4):316-21. doi: 10.1097/01.NCQ.0000336672.02725.a5.
A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.
开展了一项临床随机研究(后测设计),以检验以患者为中心的护理(PCC)是否会影响患者满意度、对护理的认知以及护理质量。在贝克与泰勒测量量表的3个分量表中的2个发现了差异。PCC组对满意度(P = 0.04)和服务质量(P = 0.03)的评分高于对照组。PCC可能会影响患者对所接受护理的满意度水平和质量的认知。