通过以患者为导向的感知和组织公民行为提高护士工作满意度。
Raising nurses' job satisfaction through patient-oriented perception and organizational citizenship behaviors.
机构信息
Department of Medical Information Management, College of Health Science, Kaohsiung Medical University, Taiwan.
出版信息
Nurs Res. 2011 Jan-Feb;60(1):40-6. doi: 10.1097/NNR.0b013e3181e507dd.
BACKGROUND
Because nurses deliver care to patients on behalf of hospitals, hospitals have to enhance first-line nurses' patient-oriented perception and spontaneous organizational citizenship behaviors for the sake of higher patient satisfaction and better patient care.
OBJECTIVES
The purpose of this study was to investigate how patient-oriented perception among nurses could affect their organizational citizenship behaviors and job satisfaction.
METHODS
SPSS 12.0 and Amos 7.0 (structural equation modeling) statistical software packages were used for data analysis and processing. Of the 500 questionnaires distributed, 232 valid ones were collected, with a valid response rate of 46.4%.
RESULTS
Nurses' patient-oriented perception has a positive influence on organizational citizenship behaviors (γ11 = .795, p < .05), and their organizational citizenship behaviors (β21 = .681, p < .05) have a positive influence on job satisfaction.
DISCUSSION
Nurses' patient-oriented perception has the most positive influence on interpersonal altruistic behavior but the least positive influence on organizational public welfare behavior.
背景
由于护士代表医院为患者提供护理，因此医院必须增强一线护士的以患者为中心的感知和自发的组织公民行为，以提高患者满意度和更好地照顾患者。
目的
本研究旨在探讨护士的以患者为中心的感知如何影响他们的组织公民行为和工作满意度。
方法
采用 SPSS12.0 和 Amos7.0（结构方程模型）统计软件包进行数据分析和处理。在发放的 500 份问卷中，共收集到 232 份有效问卷，有效回收率为 46.4%。
结果
护士的以患者为中心的感知对组织公民行为（γ11=.795，p<.05）有积极影响，他们的组织公民行为（β21=.681，p<.05）对工作满意度有积极影响。
讨论
护士的以患者为中心的感知对人际利他行为的影响最为积极，但对组织公益行为的影响最小。
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