Chung Joanne W Y, Chung Louisa M Y, Kwok Nedra W L, Wong Thomas K S
School of Nursing, The Hong Kong Polytechnic University, Hong Kong.
J Clin Nurs. 2008 Oct;17(19):2550-7. doi: 10.1111/j.1365-2702.2008.02305.x.
(i) To provide a profile of the clients who have used the Integrative Health Clinic's services, (ii) to determine the clients' extent of satisfaction with the services received and (iii) to assess whether integrative therapies can/should be recommended to other clinics.
Based on the integration of various health paradigms and the use of health promotion strategies, our Integrative Health Clinic in Hong Kong provides a range of different therapies for integrated symptom management. The integrative therapies are derived from conventional, complementary and alternative medicine. Design. Postal survey, followed by routine data analysis.
Hong Kong Chinese clients attending a residential community health clinic were surveyed about health status and satisfaction towards the services received.
A total of 489 clients (30.8% were male and 69.2% female) were registered with the clinic during the study period. The mean age (SD) was 47.8 (15.4) years. The customer satisfaction survey found that traditional Chinese medicine consultation was the most frequently used modality of the Integrative Health Clinic, followed by pain management. Out of the 489 clients, those who attended the Integrative Health Clinic only once in the study period for an annual health assessment and those who died during the period were excluded from the survey, giving a total of 276 eligible clients. Out of the 276 clients, 52.5% (128) responded to the survey that asked them to evaluate their satisfaction with the services received at the clinic and the performance of the clinic's practitioners who interacted with them. For practitioner performance, the percentage of respondents who gave a rating of satisfaction was found to range between 86.3-64.3%, while the percentage of respondents who gave a rating of dissatisfaction ranged from 13.7-35.7%. Overall, the survey found that most aspects of the Integrative Health Clinic's services were rated as satisfactory.
The overwhelming satisfaction of clients with the services they received at the Integrative Health Clinic suggests that this integrative health services model could be considered for adoption in other clinics in Hong Kong and perhaps the region.
It is necessary to review the use of integrative therapies so as to provide more data for the evaluation of this increasingly popular modality of health services.
（i）描述使用综合健康诊所服务的客户概况；（ii）确定客户对所接受服务的满意程度；（iii）评估综合疗法是否能够/应该推荐给其他诊所。
基于各种健康模式的整合以及健康促进策略的运用，我们香港的综合健康诊所提供一系列不同的疗法用于综合症状管理。这些综合疗法源自传统医学、补充医学和替代医学。设计：邮寄调查，随后进行常规数据分析。
对在一家社区健康诊所就诊的香港华人客户进行关于健康状况和对所接受服务满意度的调查。
在研究期间，共有489名客户在该诊所登记（30.8%为男性，69.2%为女性）。平均年龄（标准差）为47.8（15.4）岁。客户满意度调查发现，中医咨询是综合健康诊所最常使用的方式，其次是疼痛管理。在489名客户中，那些在研究期间仅因年度健康评估而到综合健康诊所就诊一次的客户以及在此期间死亡的客户被排除在调查之外，共有276名符合条件的客户。在这276名客户中，52.5%（128名）回复了调查，该调查要求他们评估对在诊所接受的服务以及与他们互动的诊所从业者表现的满意度。对于从业者表现，给予满意评分的受访者比例在86.3% - 64.3%之间，而给予不满意评分的受访者比例在13.7% - 35.7%之间。总体而言，调查发现综合健康诊所服务的大多数方面被评为令人满意。
客户对在综合健康诊所接受的服务高度满意，这表明这种综合健康服务模式可考虑在香港其他诊所乃至该地区采用。
有必要审查综合疗法的使用情况，以便为评估这种日益流行的健康服务模式提供更多数据。
