Jensen Kirk, Crane Jody
Best Practices, Rocky Mount, NC, USA.
Healthc Financ Manage. 2008 Nov;62(11):104-6, 108.
To improve patient flow in the ED, hospitals should: Establish a measure of patient demand by hour, and design a system to handle it. Appropriately capacitate triage processes and systems. Use a system for patient segmentation and establish distinct processes for different patient segments. Consider using team triage, and examine current triage protocols. Devise a method of tracking patients and results. Field a willing staff with a burning platform.
为改善急诊科的患者流程，医院应：按小时确定患者需求指标，并设计相应的处理系统。合理配置分诊流程和系统。采用患者分类系统，为不同患者类别制定不同流程。考虑采用团队分诊，并审查现行分诊方案。设计一种跟踪患者及结果的方法。组建一支有紧迫感的积极员工队伍。
